TABLE OF CONTENTS
INFORMATION WE COLLECT
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose. If you choose to use our services, we may require you to provide contact and identity information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. By submitting your personal information to us, you expressly agree to receive commercial communications and marketing materials from us. However, you can always have the option to not provide information by choosing not to use a particular service or feature. We gather data through a variety of different ways. For example, we automatically track certain information based upon your behavior on the Site and based on the information, we will carry out internal research on our users’ demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address. We let other companies, including without limitation companies that advertise with us, set and access their cookies on your computer. Other companies use of their cookies is subject to their own privacy policies, if any, and we have no control over these cookies. We are not responsible for the content and privacy policies of these other companies and websites and encourage you to consult their privacy policies.
OUR USE OF YOUR INFORMATION
Generally, we use your personal information to facilitate our provision of the services that are requested by you. We use your personal information in the file we maintain about you, and other information that we may obtain from time to time in connection with your current and past activities on the Site for our normal business operations. Such normal operations shall include: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
OUR DISCLOSURE OF YOUR INFORMATION
As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.
- Internal Service Providers for Our Operations.
We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers may change or we may contract with additional service providers to better accommodate you.
- Other Corporate Entities.
We share much of our data, including personal information about you, with our subsidiaries and joint ventures that are committed to serving your online trading needs and related services, throughout the world. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our subsidiaries and joint ventures follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law. In the event that LHN Limited goes through a business transition, such as a merger, acquisition by another company or sale of all or part of its assets, your personal information will likely be among the assets transferred. In addition, we reserve the right to disclose information submitted by or concerning any user of this Site as required by law or when we reasonably believe that such disclosure is necessary to protect our systems, our business or the right of the others.
By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. LHN Limited will take all reasonable steps to ensure that your personal information is stored in a secure environment protected from unauthorized access, modification and disclosure. LHN Limited uses industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. LHN Limited will not sell, rent, loan, trade, lease or license any personal information collected at any of our offices.
CONFIDENTIALITY AND SECURITY
Your personal information is stored on LHN Limited servers located in Singapore. We use procedural and technical safeguards as we deem necessary to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, “firewalls” and Secure Socket Layers. We treat data as an asset that must be protected against loss and unauthorized access. We will also employ the appropriate security techniques to protect such data from unauthorized access by users inside and outside LHN Limited. If you are aware of any security breach, please let us know as soon as possible. We have internal procedures in place requiring our employees and data processors to respect the confidentiality of any personal information held by us. However, kindly note that “perfect security” does not exist on the Internet, as such, we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we will not be responsible for any event arising from unauthorised access to your personal information. We will not be held responsible for events arising from third parties gaining unauthorised access to your personal information.
LHN Limited will respond to your query or complaint as soon as possible.